JPMorganChase Launches Historic Fraud Prevention Initiative for Customer Protection

Unveiling JPMorganChase’s Biggest Fraud Prevention Initiative

In an unprecedented move, JPMorganChase is introducing the most expansive fraud and scam prevention initiative in its history. This comprehensive program will educate consumers, further enhance operational procedures, and continue to invest in technological advancements to help prevent fraudulent activities.

Fraud Awareness Workshops

Marking the International Fraud Awareness Week commencing November 17, Chase is planning over 20 educational workshops across the nation. Conducted in collaboration with local law enforcement and partners, these free public workshops aim at empowering individuals with the necessary knowledge and tools to protect themselves against scams. Chase is known for regularly holding such fraud prevention workshops in its 5,000+ branches nationwide.

Chase’s Multilayered Approach to Fraud Prevention

These workshops contribute to Chase’s layered approach towards fraud and scam prevention. The bank annually invests billions in state-of-the-art technologies and strategies to protect its customers’ financial well-being. Notably, last year, it successfully protected customers from losing $12 billion due to fraud attempts.

As the only banking institution with branches in all 48 contiguous states, Chase ensures easy access for its customers to trained professionals for any scam-related queries.

Industry-Leading Fraud Prevention Innovations

The initiative also highlights Chase’s noteworthy fraud prevention practices, investments, and strategic initiatives, including:

• Scam Warnings: Chase utilizes superior tech to alert customers about potential scams. If suspicious activity is identified, in-app warnings are issued or payments, especially those linked to social platforms or high-risk sources, are halted to prevent the scam.
• Trusted Contact Person: An additional security feature newly introduced by Chase allows customers to nominate a ‘trusted contact.’ This contact can receive notifications regarding certain transactions, adding a layer of protection against fraudulent activities.
• Collaboration with Law Enforcement: Chase actively collaborates with law enforcement, sharing insights and trends to enhance interventions as agencies globally work to tackle fraudsters.
• Scam Interruption Team: Chase has a dedicated team of experts, developed by behavioral psychologists and investigators, that communicates with clients in real-time for scam prevention.
• Supporting Vulnerable Adults: Chase has a dedicated team assisting older adults who may be potential victims of financial abuse. It also collaborates with AARP to provide award-winning BankSafe training to branch employees, helping them protect customers, particularly seniors, from scams.
• Best-in-Class Training: Chase ensures its bankers are up-to-date with the latest scam trends, equipping them to detect attacks and assist customers in real-time.

“We need a collective approach to protect our customers from scams. Banks, tech companies, social media platforms, and law enforcement must contribute,” stated Jennifer Roberts, CEO of Chase Consumer Banking. “JPMorganChase is demonstrating leadership by investing in innovative solutions, but we urge the entire industry to join us in combating fraud.”

For more details about Chase’s fraud prevention efforts and tips, visit Chase.com/security.

About Chase

Chase, the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), is a leading financial services firm with $4.6 trillion assets and $360 billion in stockholders’ equity as of September 30, 2025. Offering a wide range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing, Chase serves over 85 million consumers and 7 million small businesses. For additional information, visit chase.com.