70% of Global Healthcare Providers Utilize Data for Enhanced Patient Services

TL/DR –

Around 70% of healthcare providers worldwide use data in decision-making and 65% utilize AI models in some capacity, according to Ram Nivas of EY-Parthenon. Hospitals can improve patient care and operations without large investments in advanced digital systems by starting with basic referral and equipment tracking. Most healthcare providers in Southeast Asia are incorporating basic electronic medical record (EMR) and more integrated electronic health record (EHR) systems.

Healthcare Providers Leverage Data to Enhance Patient Services

It’s a known fact that 70% of healthcare providers across the globe use data to improve patient services. These providers are leveraging both basic practices like referral and equipment tracking as well as advanced digital systems to streamline their operations and offer better patient care, says Ram Nivas, an associate partner at EY-Parthenon.

Starting Small With Electronic Medical Records (EMR)

Nivas argues that even a 50% adoption of electronic medical record (EMR) systems is a good starting point. He discussed how data utilization can enhance patient experience at the Healthcare Asia Summit 2025. Furthermore, Nivas highlighted that 65% of healthcare providers have integrated artificial intelligence (AI) models into their practices, while half are concentrating on improving patient outcomes and quality of life.

EMR and EHR Systems in Southeast Asia

In Southeast Asia, many healthcare providers are integrating basic electronic health record (EHR) systems into their practices. However, Nivas pointed out that data diversity and completeness still need improvement to maximize usability.

Using Data to Understand Patient Journey

Nivas emphasizes the importance of understanding the patient journey, from referrals to treatment gaps. He suggests that a centralized team should monitor referrals and identify treatment drop-offs. This team should include specific analysts who can collaborate with functional departments to integrate insights and root cause analysis into regular discussions.

Optimizing Healthcare Facilities and Equipment

Lastly, Nivas advises hospitals to evaluate the utilization rate of their facilities and equipment. He suggests running promotional programs in partnership with the marketing team and relevant specialty departments. This can lead to actionable steps towards improvement even with moderate digital maturity.

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