2nd Anniversary of Order Enhancing Experiences for Farmers – Pt. 3
TL/DR –
The USDA has been working to expand equitable access to its programs and services following President Joe Biden’s December 2021 Executive Order on improving customer experience. This includes implementing a streamlined process for direct loans via the Farm Service Agency, which involves a new online Loan Assistance Tool and application. The Natural Resources Conservation Service has also launched initiatives to improve programs for agricultural producers and conservation partners, alongside a new national survey to better understand and meet the needs of farmers, ranchers, and forest managers.
Jan 12, 2024
The USDA is taking substantial steps to increase equitable access to its programs and services, notably for America’s farmers, ranchers, and forest managers, following President Joe Biden’s Executive Order to improve federal customer experience in December 2021.
The USDA’s Farm Service Agency (FSA) introduced a simple direct loan process featuring a new Loan Assistance Tool and an Online Loan Application to streamline loan applications.
Initiatives have been launched by USDA’s Natural Resources Conservation Service (NRCS) to enhance the Regional Conservation Partnership Program (RCPP), Agricultural Conservation Easement Program (ACEP), and Conservation Stewardship Program (CSP). These efforts aim to improve the experience for agricultural producers and include improving the RCPP portal, simplifying agreements, and streamlining the reimbursement process.
NRCS also introduced Act Now for faster delivery of conservation practices. This program played a crucial role in the quick delivery of Inflation Reduction Act funds.
Furthermore, USDA’s Farm Production and Conservation Business Center has rolled out a nationwide prospective customer survey targeted at non-USDA customers. The aim is to better understand their needs and enhance USDA service offerings, ensuring agricultural programs are more accessible, equitable, and user-friendly.
Stay tuned to the USDA Blog for continued updates on our CX achievements. Check out our second post on this topic: Two-Year Anniversary of Customer Experience Executive Order – Pt. 2: Establishing USDA’s CX Framework | USDA.
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