TL/DR –
Jenn Gardner was planning her daughter’s 11th birthday party at Hurricane Harbor waterpark in Phoenix and purchased ten tickets costing around $500. However, upon arrival, they discovered the park was closed, without prior notice. Initially, the water park denied a refund citing their strict no-refund policy, but after intervention by On Your Side, they decided to refund the $500 to Jenn.
Unexpected Closure of Hurricane Harbor Waterpark Stuns Partygoers
Hurricane Harbor, a popular waterpark in north Phoenix, was chosen by Jenn Gardner as the perfect venue for her daughter’s 11th birthday bash. Jenn bought ten tickets costing approximately $500 via Hurricane Harbor’s website, and took the excited group of fifth-grade girls on a 45-minute drive to the park.
However, their joy was short-lived as they found a deserted parking lot at the waterpark. The amusement park had unexpectedly shut its doors. Jenn was baffled, as she had bought the tickets just an hour before their arrival.
With no other choice, she decided to pivot and took the girls to a rival waterpark across town. Despite the initial hiccup, they had a fantastic time swimming and laughing.
Considering the circumstances, Jenn expected to receive a refund from Hurricane Harbor, given their website accepted her payment without providing any closure notification. To her astonishment, the waterpark cited their strict no-refund policy, especially in case of weather conditions. Nonetheless, it was a sunny day when the incident occurred.
Upon intervention by ‘On Your Side’, Hurricane Harbor agreed to issue a $500 credit to Jenn. She is eagerly awaiting the refund to reflect in her credit card account as it is a substantial amount for her family. ‘On Your Side’ will follow up and share updates on the refund status.
Hurricane Harbor stated, “We are always disappointed when rain hampers the fun. Our tickets are valid for another day. If it isn’t feasible, we work with our guests to make things right on a case-by-case basis.”
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