Complaints About Telecom Scams Decrease in Germany, Federal Network Agency Reports

TL/DR –

Complaints about scam texts, chat messages and fraudulent calls are decreasing in Germany according to new figures from Germany’s Federal Network Agency. The agency received 85,158 complaints last year, dropping from 154,624 in 2024. Common scams included fake parcel notices, chat app contact, direct calls, and automated messages; the agency has shut down around 6,200 phone numbers for misuse and imposed bans on more than 2,000 numbers demanding illegitimate payments.

German Network Agency Reports Declining Scam Texts and Fraudulent Calls

The Federal Network Agency in Germany reports a decrease in public complaints about scam texts, chat messages, and fraudulent phone calls. New figures reveal that the number of complaints dipped from a peak of 154,624 in 2024 to 85,158 last year.

Common scams included fake parcel notices claiming unpaid customs fees sent via SMS or direct contact through chat apps. Although parcel-related fraud was widespread in 2024, the prevalence has since decreased, suggesting a shift in criminals’ tactics.

The Federal Network Agency took action by deactivating around 6,200 phone numbers linked to scams. The agency also issued prohibitions on more than 2,000 numbers demanding unlawful payments.

Agency President Klaus Müller stated: “We are effectively protecting consumers from number misuse,” and urged the public to report potential scams. Scams involving high-cost waiting loops, automated messages, router hacking, and fake hotlines were also reported. The “grandchild scam”, where fraudsters pretend to be relatives in urgent need of money, is also on the decline.

As part of their efforts to combat scams, network providers have introduced early warning systems. For example, Vodafone’s spam alert warns users of potential fraud when they receive calls from suspicious numbers. Deutsche Telekom has launched a similar initiative.

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